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Megaprime
deliver service oriented, standards-based IT management architectures and systems that reflect recommended
best practises and
integrate with the IT governance framework.
Our IT management architectures and systems integrate
the following service management functions:
◊ IT service planning management
◊ IT service development management
◊ IT service delivery management
◊ IT service assurance management
◊ IT relationship management
◊ IT function administration management
We
map each of the 34 COBIT
4.0 processes into the six ICT service management
functions on a one-to-one basis to ensure all IT roles, accountabilities and
relationships are clearly defined, understood
and allocated and all IT processes are managed effectively and efficiently.
Our approach to IT service design and
implementation ensures that each IT service:
◊ Is fully defined and owned
◊ Supports business strategy
◊ Has one or more customers
◊ Has agreed quality criteria with each
customer
◊ Has a system for managing performance and
improvement
◊ Is a member of a service portfolio
◊ Is integrated with the IT Governance and
management framework
We manage service quality using:
◊ Key Goal Indicators (KGIs)
◊ Key Performance Indicators (KPIs)
◊ Critical Success Factors (CSFs)
◊ Capability Maturity Models (CMMs)
◊ Balanced Scorecards
Megaprime
can help your organization to gain its
IT management objectives and improve the value proposition of your IT
function. Ask us how.
Best
practise references
IT
Governance Institute. COBIT 4.0 ISBN 1-933284-37-4, 2005.
Microsoft
Operations Framework (MOF)
The Open Group. The Open Group Architecture
Framework (TOGAF) version 8.1, 2003
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